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Permanent Lights FAQ
1. Why should I choose Permanent Lights?
Safety First, Festivity Always!
Say goodbye to risky ladder climbs and tangled light strings! Every year, countless holiday decorators
face dangerous falls, turning festive cheer into emergency room visits. With Permanent Lights, you’ll
stay safely grounded, freeing up time to create unforgettable memories with loved ones. Plus, their
dazzling bright setting transforms walkways, driveways, and outdoor spaces into brilliantly lit, secure
havens—enhancing visibility and peace of mind.
2. Can I control the lights remotely?
Absolutely! With our user-friendly, cloud-based app, you can control your lights from anywhere in the
world with an internet connection. Program schedules using the app’s calendar for daily routines,
holidays, or vacations, or adjust settings on the fly from your phone—perfect for business trips or
getaways!
3. Is the Permanent Lights app compatible with my device?
Yes! The app seamlessly works with any iPhone, Android device, or most Mac computer systems, as
it’s app-driven.
4. Can I integrate Permanent Lights with smart home devices?
Yes, you can enhance your control experience by connecting Permanent Lights to Google Home or
Alexa. Simply download the corresponding skill from the Alexa or Google Assistant store and follow
the setup instructions to switch lights on/off, adjust select colors, or tweak dimming settings.
5. What color options are available?
You can create a warm white vibe or choose from over 16.7 million colors using RGBW lights. Select
from preset color temperatures (2700K to 6000K) or craft your own custom glow to match your
home’s aesthetic.
6. Can I create custom patterns?
Absolutely! Each light is independently controllable, allowing you to design unique programs and
color combinations from a palette of over 16 million options, offering virtually unlimited creative
possibilities.
7. Can I set timers for the lights?
Yes! Schedule timers to automate your lights’ on/off times. Set daily schedules, special holiday timers,
or customize them for different lighting presets, ensuring your lights are always on when you want
them and off when you don’t.
8. How do the lights look during the day?
Our tracks are painted virtually any custom color which blends seamlessly with your roofline’s color,
hiding wires for a sleek, invisible look. The lights are securely anchored and so discreet they’re
practically undetectable during the day, keeping your home’s aesthetic pristine. In fact, many
customers have commented that it enhances the look of their fascia.
9. Is the system UL listed?
Yes, Permanent Lights are UL listed, ensuring safety and quality.
10. How long does installation take?
Installation time varies by complexity, but a team of two can typically install 150 feet in an 8-hour day.
11. Where are the controller and power supply installed?
The waterproof design allows for indoor or outdoor installation. For convenience, we recommend
placing them near an outlet at the start of the light run.
12. How long does the system last?
Each light is rated for 100,000 hours, equivalent to approximately 34 years if used 8 hours nightly,
ensuring long-lasting performance.
13. What happens if one light goes out?
If a single light fails, only that bulb goes dark—the rest of the system continues to shine brightly.
14. What maintenance is required?
With a lifespan of 100,000 hours (over 34 years at 8 hours per night), maintenance is minimal. If a
light fails within the 5-year manufacturer warranty period, authorized dealers can process a warranty
claim.
15. What is the warranty?
Permanent Lights comes with a 5-year manufacturer warranty.
16. Do I need to upgrade hardware for new features?
No! The system automatically updates through the app, keeping your lights equipped with the latest
features without hardware changes.